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5 | How I Work with the Team

Support the people delivering the work, then improve it

The client is a hands-on business with work to deliver and no appetite for dramatic change. What it needs from this engagement is someone who supports the people doing that work, keeps things calm, and makes improvements in the right order.

How I lead

Support delivery first. I'd build credibility by making the work easier before suggesting changes to it
Listen before acting. The people doing the work usually know what's wrong, and what should be left alone
Be on site. Regularly, as well as in the office
Be clear. Every action has one owner and a date
Look at the process before the person. When something goes wrong, the first question is why the process allowed it

How I make decisions

First question: does this help us deliver what we've already committed to? If not, it waits
Small, reversible steps, and nothing that unsettles crews mid-job
Safety and integrity aren't traded off for speed or margin
Use data where it exists and judgement where it doesn't, and be upfront about which is which
If the evidence changes, I'll change my position and explain why

What I'd want the team to be able to say at day 30

That I helped them get their jobs completed, sorted out what was getting in their way, and didn't change things for the sake of it.